We want you to love your purchase from ZynaMall, but if you're not fully satisfied, we're here to help with an easy return process.

📅 Return Period

You may return your product within 15 days of delivery, provided it meets our eligibility criteria. We understand that online shopping doesn’t always go as planned, so we aim to make returns smooth and stress-free.

🎯 Return Eligibility

Returns are only accepted in the following cases:

• You received a defective or damaged item.

• You received the wrong item that does not match your order.

Please note:

• The product must be unused, in original packaging, and in resalable condition.

• We do not offer exchanges under any circumstance.

• Returns due to change of mind, color preferences, or size issues are not accepted.

💳 Refund Process

Once we receive and inspect your returned item, we will notify you of the status.
If approved, your refund will be processed within 30 business days. The refund will be made to the original customer via agreed-upon methods (bank transfer or cash delivery, depending on the situation).

To initiate a return, please contact our support team at zynamalls@gmail.com with:

• Order number

• Reason for return

• Pictures of the product (in case of defect/wrong item).